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FAQ Page

Customer Service

We will be happy to assist you with any question regarding online and in store purchases.

Everyday our Customer Care Team is here to answer your questions, assist with issues, and help you make the most of your

We ship almost everywhere
Free shipping on returns & exchanges
within the country Italy.

+ - Delivery

When will my order be shipped?
Usually a paid order will be shipped the same day when the order is placed by 4pm CET. The parcels are always shipped insured, including a tracking number in order to be able to observe where the package is located at any time during the delivery process.
How can I receive my order as quickly as possible?
For this, please select “Express delivery” from Monday to Thursday by 4 pm CET. The arrival of your order will be arranged for the next business day. Please notice that this service is not available for every country and there are no deliveries on weekends or on public holidays.

+ - Return of goods

When will I receive my refund?
A refund will be issued within 1-3 business days after receipt of your returned item(s). An email notification will be sent once your return has been received and once your refund has been processed. Please note that the processing time at your bank for credit card transactions may take up to 10 business days.
Did you receive my return?
An e-mail notification will be sent once your return has been received. The processing of your return usually takes 1 – 3 business days.

+ - Ordering

How can I order at Luxury-outlet.it?
To place an order, please select the appropriate size in the product view and add it to your shopping cart.
If you would like to add additional items, please click on CONTINUE SHOPPING.
To complete your order, please click CHECKOUT and follow the instructions during the ordering process.
How can I cancel my order?
You can cancel your order the same day until 3 pm, by phone or email. The statutory right of cancellation also applies with LUXURY-OUTLET.it. You can find more detailed information here (link)
How do I know if my order was completed successfully?
When you completed the ordering process an order confirmation will be displayed. This will also be sent to you by email and will include your order ID and order details.

+ - Customer account

How do I create a user account?
To create a new user account, please click on “Login”. Now you have the opportunity to create a new account under “Sign up now”. Please add all the required customer details and confirm the registration.
How do I use my account?
Use the address book to store the billing and shipping addresses you use most frequently. You will find an overview of your current and past orders under “My Orders”. In “My Wishlist” you will find an overview of all the products you have added to your wish list.
What should I do if I cannot remember my password?
Please click on the following link and enter your email address to request a new password. An email will be sent. Please follow the instructions.

+ - Payment

What payment methods do you accept?
MasterCard, Visa, American Express, JCB and Diners Club
Paypal
Bank wire (please note that your order will only be dispatched when the payment has been credited)
What does 3D Secure code mean when using my credit card?
To increase security, the 3D Secure method is used by Visa and MasterCard for some cards. The system checks whether the card participates in the 3D security programs „Verified by Visa“ or „Verified by MasterCard Secure Code“.
How can I redeem my voucher?
You can redeem your voucher by entering it in the CODE section in the shopping cart view. The total amount will be updated when you confirm the voucher.

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