Luxury-outlet.it ships worldwide only with selected express couriers. Currently, we use UPS and sometimes DHL couriers that are chosen by us according to the destination.
Delivery time for EU countries is 2-3 days from Monday to Friday.
Delivery time for out of EU countries is 3-4 days from Monday to Friday.
Delivery time to Russia is 7-10 days from Monday to Friday depending on destination within the Country.
All shipments are trackable. At the time of shipment the client receives the name of the courier and the tracking number to follow the progression of the shipment. Orders may be dispatched with a different courier from UPS and DHL, on rare occasions.
Please note that the couriers do not deliver to post-office boxes or personal mailboxes.
As per laws regulating commerce and trade, all shipments are accompanied by an official invoice which states the value of each item in Euro. Discounted items reflect discounted prices. It is illegal to declare lower values or items as gifts.
As per tax regulations, it is not allowed to ship to a different country from the billing one.
If the box looks tampered, you can either sign for the package with reservations or refuse the package. If any of these conditions are met, you must promptly open a claim with the local Courier Office and inform Luxury-outlet.it Customer Care immediately.
DDU (DELIVERY DUTY UNPAID) AND DDP (DELIVERY DUTY PAID) SHIPPING
Items will be delivered DDU and according to the destination country.
E.g. In the USA for amounts up to $800 there are no additional taxes.
DDU Shipping: The extra EU countries are not subject to VAT, but are subject to any eventual local tax and import/clearance duties.
For these countries, the prices shown are already VAT deducted.
Should the order not be delivered due to a lack of client details or refusing to pay the duty (wrong or absent telephone number, wrong or absent address, non-compliance with import regulations) the package risks being sent back to Italy at the client’s expense including any import/clearance fees in which Luxury-outlet.it may incur for the return of good/s to Italy. These fees will be deducted from any eventual reimbursement.
Orders are dispatched (namely, processed and consigned to the courier to dispatch) in chronological order, according to the time received. “Fast shipping orders” have always the priority over “Standard shipping orders”. In weekdays (from Monday to Friday), orders are dispatched within 72 hours from the moment they are placed.
We remind all of our clients that during particular periods of the year, on Italian public holidays on which couriers do not deliver, and on very busy days, that we list here below, handling time (order processing and preparation) may delay up to 6/7 days:
January 1 and 6
Easter and Easter Monday
December 8, 25 and 26
Black Friday, special offers etc…